Terms of Service

Effective Date: November 14, 2026 • Presence Web Services LLC (Wisconsin Rapids, WI)

1. Overview of Services

Presence Web Services LLC ("PWS," "we," "us") provides static website design, managed edge hosting, domain DNS configuration, and ongoing website maintenance services for businesses, individuals, families, and community organizations.

2. Pricing, Previews & Refund Policy

Zero-Risk Preview: We build a live staging preview of custom websites prior to collecting payment. No upfront deposit is required to view a preview.
One-Time Build Fees: Commercial custom builds ($750.00 USD) and non-commercial family/community mini-builds ($350.00 USD) are billed once upon preview approval to publish your live website. Because custom engineering and design work has been delivered, one-time build fees are non-refundable once published.
Monthly Hosting & Maintenance Plans: Recurring plans ($39.00/mo Commercial Autopilot/Hybrid, $29.00/mo Family/Community Autopilot, or $19.00/mo Self-Serve DIY Builder) are billed monthly in USD.

3. Cancellation & Seasonal Hibernation

All monthly subscriptions are month-to-month with no long-term contracts. You may cancel anytime by emailing nolan@pwswi.com or calling +1 (715) 652-8251. Cancellations take effect at the end of the current paid monthly billing cycle; partial months are not refunded. Eligible seasonal businesses may request $0/month Static Winter Hibernation Mode.

4. Ongoing Updates & 15-Minute Rule

Managed Autopilot and Hybrid plans include up to 15 minutes per month of human-assisted content and photo updates (approximately 10 photos/month). Large bulk photo uploads (50+ photos at once) may be subject to an optional $25.00 bulk-gallery batch fee or uploaded free via the client portal. Under Complete Hands-Off Autopilot, visible content or hours updates published automatically include a plain-English notification with a 24-hour UNDO rollback window.

5. Zero-Hostage Ownership Guarantee

Clients retain 100% ownership of their custom domain names, text, logos, and photographs. Upon request or cancellation, PWS provides a downloadable .zip archive of your static website files (HTML, CSS, images) and releases domain transfer locks (EPP code) at no additional charge.

6. SMS & Electronic Communications

By providing your mobile number and opting in to website status or update notifications, you agree to receive service-related SMS messages from Presence Web Services LLC (+1 715-652-8251). Message frequency varies based on account activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance.

7. Contact Information

Presence Web Services LLC • 430 8th Ave S #6, Wisconsin Rapids, WI 54495 • Email: nolan@pwswi.com • Phone: +1 (715) 652-8251